Trading Standards Faulty Carpet

Trio sentenced to more than nine years for home improvement scam.

Trading standards faulty carpet. The code of practice adr procedures approved by the chartered trading standards institute incorporates the highest retail selling standards and gives you absolute reassurance when purchasing a carpet from a carpet foundation member. National trading standards has teams overseeing a range of issues from copycat websites to doorstep crime. Uk firms including one based in a dartford semi are seducing shoppers with online ads then sending them cheap tat made. However if the shop was intentionally misleading let s say it ran a price promotion promising lots of goods at dirt cheap prices that fail to emerge or you complained and it put the goods back on the shelf at the same price then it s a potential criminal offence and trading standards officers can send in their heavies to investigate.

So all products whether physical electrical digital or even a car must meet the following standards. Satisfactory quality goods shouldn t be faulty or damaged when you receive them. Code of practice adr procedure. It might not be obvious at the time that the service wasn t done to a good standard eg you hired a man and van to help you move house and found a broken ornament 3 weeks later.

It depends on the contract you entered into with them as they have been unable to fufill their contract to supply the carpet but the fitting was not faulty they are seeking to remedy the fault only. You should ask yourself what a reasonable person would consider satisfactory for. Retail members recognise the importance of regular assessment of the effectiveness of their retailing standards through an objective monitoring system. The rules also include digital content like downloaded films games or apps.

In order to show that the carpet was not fit for purpose you would be best advised to get an independent professional opinion such as from another carpet retailer. This leaves you out of pocket clearly but it very much depends on what contract you entered into. Fall in knives sold by national retailers to children. In producing the code of practice the carpet foundation has consulted with relevant consumer advisory bodies through the office of fair trading.

If you try to assert your statutory rights after the initial six months have passed it would be down to you to prove that the goods were faulty at the time of sale.